FAQ

For Personal Import agency

About the transaction

Can anyone apply for agency registration?

Yes, It is possible. Please contact us through the inquiry page to apply for a transaction.

Please tell me about the procedure to start a transaction.

Once our system setup is complete, you will need to transfer a deposit (security deposit), and the transaction preparation will be completed. We will regularly issue product lists, new product information, shipping details, and transaction statements.

Please tell me about the transaction conditions.

Please refer to the 'Transaction Terms'.

About the products

I don't know what kind of products are available. Is there a list of available products?

We do not have a product list available, please contact us with the category you are interested in.

How can I find out about new product availability or discontinued products?

Product information is sent to our agency regularly, so you can check there.

Can I request or enquire about products I would like to handle?

Please feel free to contact us if you have any desired products. We will use our global network to investigate the availability of the product.

Is there a risk of buying fake medicines?

We mainly handle important pharmaceuticals that affect human lives.
Since our establishment, we have been thoroughly seeking the source of the products before arranging the purchase of the products, and we only arrange products from suppliers who have obtained export permits under the laws of each exporting country or from licensed suppliers.

What is the shelf life of pharmaceuticals?

We generally deliver products with at least one year remaining on their shelf life.

Is the personal import of unapproved drugs illegal?

It is not illegal. For more details, please check the Ministry of Health, Labour and Welfare's "Regarding Personal Import of Pharmaceuticals".

About ordering

How is the order information provided by customers used and managed?

Order information is important personal information of our customers, so we formulate a Personal Information Protection Management System and manage it strictly.

Can I cancel an order?

Once the order processing is completed, cancellation is not possible.
For other returns and defective products, please refer to Article 21 of our transaction terms.

What payment methods are available?

Payment can be made via overseas transfer from your bank account or by credit card.

About delivery

How many days will it take for the order to arrive?

The delivery time is approximately 3 to 14 days.
※The delivery time may vary depending on the shipping method.

Are there any restrictions on the import of pharmaceuticals?

There are restrictions on quantities, etc.
For more details, please check the Ministry of Health, Labour and Welfare's "Regarding Personal Import of Pharmaceuticals".

For Doctors and Medical Institutions

About the transaction

Please tell me about the procedure to start a transaction.

For services for doctors and medical institutions in Japan, we will introduce our Japanese partners, so please feel free to contact us.

About the products

I don't know what kind of products are available. Is there a list of available products?

We do not have a product list available, so please inquire about the categories you are interested in.

Can I request or inquire about products I want to handle?

If you have any desired products, please feel free to contact us. We will use our global network to investigate the possibility of purchase.

Is there a risk of buying fake medicines?

We primarily handles important pharmaceutical products that are vital to human life. Since our founding, we have only sourced genuine products from licensed suppliers and authorized exporters who comply with the laws of each exporting country.

What is the expiry date of the medicines?

We generally deliver products with at least one year remaining on their shelf life.

Is the personal import of unapproved drugs illegal?

It is not illegal. For more details, please check the Ministry of Health, Labour and Welfare's "Regarding Personal Import of Pharmaceuticals".

About delivery

How many days will it take for the order to arrive?

After the order is confirmed, it usually takes about two weeks to deliver to the customer.
※The delivery time may vary depending on the product and quantity.

Are there any restrictions on the import of pharmaceuticals?

Import confirmation certificates will not be issued for pharmaceuticals already distributed in Japan, so they cannot be imported. For more details, please check the Ministry of Health, Labour and Welfare's "Regarding Import Procedures for Pharmaceuticals".

For OEM Contracting

About the transaction

Please tell me about the procedure to start a transaction.

For OEM services for doctors and medical institutions in Japan, we will introduce our Japanese partners, so please feel free to contact us.

About the products

Is it possible to manufacture with original ingredient combinations and raw materials?

Yes, it is possible. We will listen to your requests, consult with the manufacturer, and provide guidance.

What is the shelf life of pharmaceuticals?

Generally, it is 2 to 3 years from the start of manufacturing.

Is it possible to create prototypes?

Whether prototypes can be made depends on the specifications.
We can also provide information on reference products, so please feel free to contact us.

About ordering

How long does it take to manufacture?

If new development is required, it takes about one year; for repeat orders, it takes 3 to 4 months.
※This may vary depending on the manufacturer and specifications.

What is the minimum lot size you can accept?

Typically, 200,000 tablets for oral medications and 5,000 units for topical medications. We can also discuss smaller quantities.

Export Services to Overseas Warehouses

About delivery

Is it possible to export to any country?

Customs conditions vary by country, so please check before importing.